Privacy Policy

Introduction

DocuNero ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document processing and analytics platform.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Account credentials and authentication information
• Payment and billing information
• Company name and business information

Document Data

When you use our services, we process and store:

• Documents you upload for processing
• Extracted data and analytics results
• Usage data and API interactions

Automatically Collected Information

We automatically collect certain information when you use our platform:

• Log data, IP addresses, and device information
• Browser type and operating system
• Usage patterns and feature interactions
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your documents and generate analytics
• Send you technical notices and support messages
• Respond to your requests and provide customer support
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for data in transit and at rest (AES-256)
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Secure data centers with 24/7 monitoring

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time by contacting us at privacy@docunero.com.

Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability to another service provider
• Withdraw consent at any time

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@docunero.com